About Us | Terms and Conditions

 

About Us

Forged Concepts was the first company to introduce this unique style of high-quality custom badges to the car community. Before we started, most companies only offered low-quality stickers or epoxy-domed decals. Since then, many have followed our lead, but we remain the original creators of this style and the only badge company using state-of-the-art, American-made lasers.

 

Based in Bentonville, Arkansas, we’ve proudly shipped our products to all 50 states and over 26 countries worldwide.

Founded on January 1st, 2019, Forged Concepts quickly made an impact in the car scene with our one-of-a-kind custom art badges. We were even featured on 1320’s YouTube channel just days after launching.

If you’re looking for something completely unique, let us bring your vision to life with a badge that’s truly one-of-a-kind.

 

Business Days

Our shop is open for production three days a week: Monday, Tuesday, and Thursday. These are the days we manufacture and ship orders.

 

On Wednesday and Friday, we work remotely and focus on designing custom orders, but no manufacturing takes place on those days. We are closed on weekends.

For example: if your order has a stated turnaround of 7 business days, only Monday, Tuesday, and Thursday are counted toward that timeline.

Please note that all items are made-to-order and considered custom orders. We do not keep products in stock; every piece is created specifically for each customer in the order it was received.

Returns | Cancellations

Because every Forged Concepts product is custom-made to order, once an order is placed and design work has begun, it cannot be refunded for any reason. Each piece is created specifically for you, and the time and labor involved cannot be recovered.

• Artwork Issues: Requests to cancel due to dissatisfaction with artwork are not eligible for a refund. Our designer will work with you through revisions to ensure your vision is achieved.
• After Delivery: If your order arrives with an issue, please contact us within 3 days of delivery so we can resolve it. Orders are not refundable, but we will replace any item that is damaged during shipping or contains a manufacturing defect at no cost.
• Proof Required: To process a replacement, clear photos of the item and packaging must be provided.
• Beyond 3 Days: Damage or defect claims made after 3 days of delivery will require the customer to cover replacement and shipping costs.

All Forged Concepts products — including fully custom designs and the pre-designed items listed on our website — are made to order. We do not keep badges pre-made or in stock. Every item is produced individually after an order is placed, using materials and labor dedicated specifically to that customer’s order.

Custom & Made-to-Order Items Are Final Sale

Because all products are created per order (whether custom artwork or existing designs), these items are considered custom-made and are final sale. Orders cannot be canceled, returned, or refunded once production has begun.

Why Returns and Cancellations Are Not Possible

Production begins shortly after an order is placed. Our production team is commission-based and is paid per job, and materials are allocated to each specific order. For this reason, changes, cancellations, and returns are not permitted once an order has entered production.

We are committed to ensuring you receive a product that meets our quality standards, but refunds are not possible due to the fully custom nature of our work.

 

 

Redelivery

If an incorrect shipping address is provided at checkout and your order requires redelivery, the customer will be responsible for purchasing a new shipping label. Standard USPS Flat Rate packages require a $10 label, 

We are not responsible for incorrect addresses entered at the time of purchase. Refunds or cancellations will not be honored in these cases. Please double-check your shipping information during checkout to ensure accuracy and avoid delays.

• International Orders: International shipping is not flat rate. In the event of an incorrect address, the customer will be required to pay the full original shipping cost again, plus any additional carrier fees. These costs vary by country and package size.

 

 

Replication

We reserve the right to reproduce any item for sale at any price that we choose.

If you wish to retain exclusive rights to your custom design (meaning we will not reproduce or resell it), please contact us before ordering to discuss exclusivity options.

 

Right To Refuse Service

We reserve the right to refuse service to anyone, at anytime without providing reason. Additionally, We reserve the right to cancel and refund any order without providing reason. In the event an order is canceled, you will be refunded in Full. 

 

 

DISCLAIMER

Items on this website, unless otherwise stated, displayed in conjunction with or involving the use of any recognized trademark or copyright, are not represented as being approved by or affiliated with their respective owners, nor or they represented as being available for purchase. Images found on this website are for informational display purposes only. Any person submitting a request for such items, will be asserting themselves to have express permission from the mark owning company.

 

Design Deviation Policy

At Forged Concepts, every design we create is fully custom and requires significant time and effort from our designers. To ensure fairness to both our customers and our team, we have the following policy regarding changes to custom artwork:

• Minor Revisions: Small adjustments to your original concept (such as color changes, minor shape adjustments, or text/font edits) are included in the design process.
• Major Deviations: Requests that substantially change the original concept (for example, switching from one animal, logo, or theme to a completely different one) are considered a design deviation. These requests require starting over and will incur an additional design deviation fee.
• Why This Policy Exists: Without this policy, it would be possible for customers to request multiple completely different designs under one order, effectively receiving two or more unique custom artworks for the price of one. This ensures our designers are fairly compensated for their time and that all customers receive the same level of fairness and professionalism.

We value creativity and collaboration, and our team is always happy to work with you on revisions. This policy simply protects against situations where a new design direction is requested after significant work has already been completed.

 

Our Render Approval Process

Every custom order includes a digital proof that must be reviewed before we begin production. We ask that customers reply within 7 days with either approval or any requested changes. Most customers stay in great communication and everything moves smoothly.

 

All proof communication is handled through email so nothing gets missed. If we do not receive a reply after several emails, we will send friendly follow-ups. If there is still no response after 14 days, the order is placed on hold for an additional 7 days to give you extra time to respond.

We never text customers unless we are having difficulty reaching you by email. In rare cases, if a text message shows as read yet we still receive no reply, we will allow three final days from the read time for a response.

If we still cannot reach you by day 21, we may approve the latest proof on your behalf and move the order into production. At that point, the order will be completed and shipped as designed, and no refunds or free remakes will be available, since all reasonable attempts to contact you were made.

This policy only applies when communication stops completely.

If you are actively communicating with us or need more time, this timeline does not apply — we are always happy to work with you.

Our goal is simply to keep production running smoothly for all customers and to make sure your design is exactly how you want it before it is created.