This is only for customers that had a custom order that was drawn, finalized and approved by the customer that then decided last minute to change the design to another design, therefore starting over the design process from the start.
Doing this, will restart your time over in the queue since we will have to put time back into your order, as this is essentially starting over brand new from fresh. Once you place the order for a design deviation fee, there is no canceling the deviation fee.
Here is a copy of our design deviation policy that was posted on the original order page for the link you place your order at for reference:
We will make each order EXACTLY as you want us to build it. Providing the most detailed, accurate description of how you’d like the order to look prior to us beginning the design is very helpful so our talented artist can bring your vision to life. Although we will tweak and edit your original request until it’s absolutely perfect for you before it’s approved for final production, if you decide to scrap the original idea once we have begun the design phase and move to another design then a deviation fee will need to be added of $75. Tweaking the design until it’s perfect is perfectly ok UP UNTIL the order is approved and finalized by the customer. Simply changing fonts, colors and/or tweaking the original design is permitted and no fees will be charged unless you go with a completely different idea once we have started on the original idea you provided. Once you approve the render and you request changes then the design deviation fee of $75 will be charged if you request changes after you have approved the final design otherwise the order will be fulfilled just as the finalized render shows.